When my printer isn't talking to my computer and I go online to get help, I don't want to be bombarded with buzzwords that make me think I have entered a foreign language site. Terms like enterprise, VPN...VP WHAT?!? I'm not looking for a "flux capacitor" for my Delorean Time Machine; I just want my office's computers and printers to work.

13. Is your Services and Programs page free of technical jargon only understood by others in your profession? Don't use the language you learned when gaining your technical skills. If you need to explain a word or concept, it is probably too complicated for this web page. If the terminology concept or verbiage is only understood by your professional peers, don't use it.



You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your tech support I.T provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.

Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.

It's important to celebrate each victory, each sale, every follow-up you didn't want to do (but did it anyway) and most of all, every time you stepped out of your comfort zone. I have been following a mentor who had huge numbers attached to her programs and mine were much less. Initially I felt I'd failed Managed I.T support uttah and I found myself looking at the situation very negatively. When in fact I had generated more business in that month than previous month, and had served more people. My lesson was to celebrate my own victories both big and small. Too many times we look outside ourselves to what others are doing and if we don't live up then we feel "less" than. Who's served by that?

So, when you call, you are going to be cool and calm and keep track of everything that happens. If you don't get satisfaction from the first tech support representative you speak to, ask to speak to a supervisor. This is called escalating the issue.

I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.